About Us

Welcome to the Goods FAQ page! Here, we answer the most common questions about our platform, how it works, and what you need to know to buy and sell with confidence.

1. What is Goods?

Goods is an online marketplace where users can buy and sell a variety of products and services. Whether you're looking for great deals or selling your own items, Goods makes the process simple and efficient.

2. How do I create an account?

Signing up is easy! Click on the "Sign Up" button, enter your details, and verify your email. Once registered, you can start browsing listings or posting your own ads.

3. How do I post an ad?

To list an item, log in to your account and click the "Post Ad" button. Fill in the required details, upload photos, set your price, and submit. Your ad will be live once it's approved.

4. Are there any fees for posting ads?

Basic ad postings are free, but we offer premium features to boost visibility. You can choose to promote your ad for a small fee to reach more buyers.

5. How do I contact a seller?

Each listing includes a "Contact Seller" button. You can send a message directly through our platform, or if the seller has provided a phone number, you can call or message them.

6. How do transactions work on Goods?

Transactions are handled directly between buyers and sellers. We recommend meeting in safe locations for in-person transactions or using trusted payment methods for online deals.

7. How can I ensure a safe transaction?

• Meet in a public place when making exchanges.
• Verify the item before making a payment.
• Avoid sharing sensitive personal information.
• Be cautious of deals that seem too good to be true.

8. Can I edit or delete my ad?

Yes, you can manage your listings from your dashboard. You can edit details, update images, or remove your ad at any time.

9. What should I do if I encounter a suspicious listing?

If you come across a fraudulent or suspicious listing, click the "Report" button on the ad or contact our support team. We take fraud seriously and will investigate any reports.

10. How do I reset my password?

If you’ve forgotten your password, click on "Forgot Password" at the login page and follow the instructions to reset it.

11. Can I get a refund for a purchased item?

Since transactions are made directly between buyers and sellers, refunds are not handled by Goods. Be sure to verify the item before making a payment and discuss refund policies with the seller in advance.

12. How do I contact customer support?

If you need assistance, you can reach our support team via the "Contact Us" page. We are happy to help with any issues or questions you may have.

Still have questions? Feel free to reach out, and we’ll be happy to assist you!